Sunday, June 12, 2011

Jan Lokpal Bill - The Worst is Yet to Come

It all started at Jantar Mantar. A man called by media as "Mahatma Gandhi" of modern India sat for the fast till death. Whole India went into a revolutionary mode. Almost everyone dreamt of securing a place on Jantar Mantar. The hippo (read congress government) also left its place & came forward for the discussions and whole India went into celebrations after a joint committee was formed. This was going good till the old Gandhian went a bit too long with his dream agenda on Jan Lokpal Bill. The first draft which has came has many glaring issues which will give Jan Lokpal the powers of becoming a Hitler and at the same time, it will be a tool in the hands of nuisance creators to harass the general public. Let's analyze how.

The fundamental flaw is in the proposed working mechanism of lokpal. The lokpal has both investigation & punishment authorities. This is fundamentally against the principles of Indian constitution. The investigation authorities and punishment authorities should be completely separate. God forbid if even one committee goes berserk, they can become virtual Hitlers. This is something which looks good only in books in the name of complete transparency and process. But the actual results can be disastrous.

The first thing is about the complaint structure. The bill says that if any citizen feels that he/she is being taken for a ride and is being made to pay the bribe, he/she may approach the lokpal. The case will be registered, investigations will go on. The concerned government officer will have to bear the brunt of the same. If he is guilty, well he deserves it. But if that complaint is done to take care of personal matters or simply to harass the officer, there is no mechanism to punish the complainant. So it gives a free access to all the negative elements in the society to harass the honest officers. In the worst case, it can be used as a threat also.

Second is about the lokpal himself. If someone complains against the lokpal team member himself, then the same team with whom he is working will investigate the case. The case has to be closed within 2 months and if the lokpal is found guilty, he/she will be removed from the panel. Now how reliable the trial will be since these will be part of the same team. Next is why only removal from panel. The lokpal should also be given all the punishments given to a politician or a government official.

Third is about the panel formation. As per the latest draft, the lokpal committee will have retired judges and other representatives from the same age group. The other law making agencies like Anti-corruption bureau of CBI and state authorities will be merged with them. With complete respect to senior citizens, I still feel that these people basically lack the physical ability to work 12-16 hours a day, investigate cases, not to involve emotions, travel to the corners daily and meet the most notorious criminals. This has to have the young generation representatives in the committee to have fresher view-points and execution capabilities.

Fourth one is the lokpal committee rules. The person can be punished only if the crime can be proved. This is completely right. Now if the CBI and State bureaus are not working and this committee of 10 odd people is handling whole cities, where is the man power to lay traps to catch the culprits red handed, the complete network of informers to find out where the culprits are hiding. There is no rule in the lokpal draft which says that lokpal has all the authorities to make local police work on lokpal cases. Without this, I doubt the lokpal committee will be able to do justice to even 10% of the cases.  

Fifth one is the timeline. 1 year is a short time to punish someone after gathering all the details. The money may be lying in Swiss bank accounts, in land deals or in many fake name lockers. Getting all these entities in sync and getting all the data out may easily take 4-5 years in case of bigger frauds. The estimation of losses caused to nation due to this fraud may again take longer time. Hence the 1-2 year timeline is really really optimistic. This might just turn the whole lokpal agenda turtle & make it a body to punish smaller criminals while letting the big fishes enjoy their stay.

Last but not the least. The path of review is still unclear. If the person deemed as a criminal by lokpal feels that he is not guilty, then what. Does he have an option to appeal in court. If yes, the basic purpose is defeated. If no, then how do you handle the appeals? With number of cases & 10 people on team, how efficiently can a 1 year deadline be met? This bill needs a lot of revisions to be able to govern the lokpal proceedings properly. If this fantasy bill of Anna Hazare is implemented AS-IS, then the results will really be disastrous!!!

To do or not to do is the question.......

My friend just said that when your aspirations come in the way of your dreams, you start looking at yourself as an opponent. A real expression of the feelings. This is something which does not happen with everyone. There are only few who face this situation and there are still less numbers who come out victorious. The latter is the community which I want to be a part of. Where will I land is left to the time though.

I was wondering why does this happen? Is it the money which attracts me towards the aspirations or is it the need for security or is it plain indecision which is stopping me from going in a single direction. A long thought on it & I just got the probable answer. The probable culprit here is a very natural & a very humane feeling.. HOPE.

The moment I decide that my dream is the way forward & I need to leave everything behind for it. When I tell myself that this risk is worth taking, everything looks settled. I sleep over my decision. Yes a decision finally. Next day when I wake up, it is like I had a long discussion with my mind & I am again confused. The family, friend and all others who measure my success by the money I earn stop me from following my dream. Their hopes from me are different than the path I have chosen. I then just keep my dreams to myself for some time & let the time pass.

It rarely happens.. But is does that I start to feel that my dreams are more of a childhood fantasy & nothing much. My ways of becoming an independent person & following his own dreams is just a false alarm of success. I then think that lets leave it & trade along the more traditional path. The moment I decide this, like minded people come to me. They show me that my dream has a real potential to become big. It is surely a world beater concept & I should not leave it in between. Well..... The devil's advocate comes back & my hopes of becoming successful while following the dream come back. They stay there until the next thought process & this cycle just keeps repeating itself.


I tell myself every time that just take a decision & stick to it. But that's much easy to say & much more difficult to do. Its just not possible to let go the dreams & the current aspirations also. Just a feeling of being stuck remains!!!!!

Tuesday, May 24, 2011

A World Class Comment by World Class Leader????????

Mr. Jairam Ramesh....... Arguably one of the most controversial ministers India unfortunately has. This is unfortunate for two reasons. First is that this guy is allowed to blabber without thinking even once & second... he is made the cabinet minister by the Italian lady. What more can one ask for? Now the reason why I am so pissed off here with this guy is for his outrageous comments against the institutions I once dreamt of joining.. The respected Indian Institute of Technology & Indian Institute of Management. Though I failed in joining both, I have a deep respect for the faculty & students who have made them such a resounding success in the world of quality education of highest kind.
Now what did he say?? "faculty of the premier IITs and IIMs are not world class. What a pity. A real third grade comments from Mr. Ramesh. It was not only outrageous & baseless but was downright insulting for those respected professors who have made these institutes such an excellent brand. On one side, we Indians preach that we respect the teachers & treat them with ultimate respect and on the other hand, this person goes & treats them like piece of crap is something which is impossible to digest.

One more thing to take into consideration here is the credentials of Mr. Ramesh himself. Being an IIT alumnus, he should have known the dedication of teachers & open classroom policy which allowed students to walk off if the teacher can't hold their attention. This made the faculty to better himself every time. Were you not present in any of the class Mr. Ramesh?

Being famous for all the negative reasons, he has lost the sense of what is right & what is wrong. His introduction to Indian market, the BT Cotton is now proving to be a nightmare. Constant changing stance on Jaitapur power plant is not helping either. He has no idea of his job. I do not want to remind the Beijing blunder by the great Ramesh.

What does he achieve by this statement? May be he wants himself to be viewed as an opinion leader & someone who wants to improve the quality of these institutions. Well Mr. Ramesh you proved that you are none other than a complete fool. These institutions are envied by the world & they certainly do not someone like Mr. Ramesh to improve.

Second, he just wants to create controversy to stay in news. Well in that case, he has beaten Rakhi Sawant hands down. Many of the educated janata did cursed you. You were on their lips after What the ****....

Last but not the least, he wants to come up with his own institute which can be claimed as world class. Mr. Ramesh, Arindam has tried to do that for years by thinking beyond everything but has landed himself in the web of negative publicity & lawsuits. Some things are simply the best & there is no harm in accepting it.

Well nothing can be done to stop this man from blabbering but I really that at some point of time he realises that this publicity is not going to help....

Monday, November 15, 2010

And I got really afraid.......

This is to share the experience today. Everything happened within minutes but is somehow unforgettable.

Today (15th November 2010), my day began like any normal day. A test in the morning & a lazy afternoon. Chennai was blissful as it rained in the morning but then rains took a break & I was treated to nice sun.

At around 3 PM, I received call from my mom that my dearest uncle & aunt are in chennai. They were touring complete down south & have come to Chennai today to meet me. So I called them up right away & decided to visit them. My college is near Mahabalipuram & my uncle & aunt were in chennai around 60 km away from me. So in the excitement I hopped onto my bike & started towards chennai. First mistake was to forget the jacket at my room though I took my helmet with me blissfully.

Travelling on the east coast road is always fun & today was no exception. I rode along at decent speed till the sky began to get darker. Within 10 minutes, the sky changed its colour from light blue to dark black. The sea next to East Coast Road reflected the same black colour making things look more gaudy than actual. Within a minute, it started raining heavily. I had no option to stop the bike under a tree & wait for rains to subside. The wait was much longer than expected but rains finally stopped & again the blue sky emerged. I was drenched even after standing under the tree. I continued my ride & reached chennai. Met my uncle & aunt. Had food with them. The Air Conditioner of the restaurant made the matters worst as I almost caught cold. Then it was a time to depart & I knew that rains won't spare me by just looking at the sky. So I packed my wallet & cell phone in a thick carry bag & started my journey backwards.

I had rode around 12-15 kilometers when my cell phone was buzzing. I stopped to attend the call. It was my friend Rajender. The conversation went like this -
Rajender - Where are you?
Me - Just of ECR (East Coast Road) yaar. Should be there in another half hour or 45 minutes
Rajender - It's raining very heavily here buddy
Me - What should I do yaar? I have to come there anyhow.
Rajender - See if you can stop somewhere for sometime because it is real heavy rain
Me - Chuck it off yaar. I will ride & see what happens

The conversation ended there. He is the last person to care about rains & all. When he was talking like this, I got the hint of what is in store for me. So I again started my bike & accelerated towards my college. When I was about 30 km away, full throttle rains caught me. The wind was so strong that it was literally shaking my bike. Rains shook hands with darkness to become more fierce. The clouds joined the party with loud lightning which was electrifying the sky for almost 2-3 seconds. The climate was showing its deadly avatar. On my left was never ending sea which was looking dreadful now & to my right was never ending ground which somehow were making me feel very lonely.

Anyways; I was driving along with my helmet visor up. The rain drops were really hitting me & were hurting a little. Keeping my eyes open in itself was a challenge. The traffic also had reduced considerably on the road. I was looking frantically for a shelter. A petrol pump, a community hall, a hotel, anything. But there were hardly few things visible on the road. By the time I reached near a board saying Mahabalipuram 14 km, I was completely drenched. My college was just 20-22 kilometres away & there was no point in stopping now. So I decided to continue driving.

Now the riding was converted to following. There was hardly any visibility & with constant hitting of rain drops, my eyes were all paining. I was not able to see much apart from the tail-lights of vehicles in front. So I decided to use my tested & trusted strategy. Follow the tail light!!!! I found a bike was in front of me & I started following it. Life was much easier now. Soon I realised that the biker was also following a toyota innova in front. So I continues travelling till I crossed mahabalipuram. College was just 6-8 kilometers away. Then suddenly the tail light I was following went down & disappeared towards my left.

I just stopped there. I could not understand what happened. There was no road apart from the ECR on which I was driving. That Innova had gone much far by now & I was left there without a clue of how come a bike suddenly disappeared. I looked again to my left & got one more rude shock. The bike had not disappeared but had slipped of the road into the fields next to it. The biker had lost control & bike had fallen. There were 2 people who were lying there in the field. Now I was in a fix. Whether to stop for their help or just follow some other vehicle & reach the college in next 10 minutes. So many thoughts ran through my mind. "These could be drunkards & I could land myself in trouble", "Someone could be really injured & then I might need to travel again on ECR to help him fetch help so just leave it (though I am angry in myself now for that selfish thought but that was my honest thought at that point of time)", "What if they are not injured & might just end up robbing me". So amidst all these negative thoughts, sane thinking prevailed & I decided to give it a try to help those people. So without turning off my bike, I took it ahead & scanned the person lying near the road using the headlight. The person was a young guy around 16-17. So I stopped my bike, parked it & went near that guy.

I uttered the most stupid question at that moment "What happened?". Sitting here, I can laugh about it but in that situation when I was in half senses, I could come only with this. He told me that he somehow thought there is a left turn & turned. His bike slipped & both of them fell down. So we went near the other person. She was a girl around the same age as that boy. So I understood that they were a young couple who were on a bike ride which has gone terribly wrong. Till this time, nobody knew anybody's name. That guy asked the girl "Are you okay?". The girl responded "Yes". So the guy asked "Are you injured?" Girl said "Yes". Then we tool a look at her hand. It was scratched badly. She must have landed up on her hand. The girl also saw it again & then started realising the pain. I asked that guy about his injuries & he also had his hand scratched but not that badly.

Then I told him that I will help him in getting his bike up & running so that he can go home. I asked him where was his home. He told :Kalpakkam". It was 8 km further from my bike. But the next sentence gave me a blow. He said "Sir, I am very afraid right now. I can't drive now". I could very well understand his situation. Anyone would have got afraid at that point of time. It was raining very heavily now also. God of lightning was at his full glory & the mere sound of lightning was frightening on that dark lonely road for a guy who had just met an accident. So I told him, nothing to worry. Things happen. Forget it & move on. If you want, I will accompany you till kalpakkam. You can simply follow my bike. Again the guy said "No sir. Please don't ask me to drive now. Find some other solution." Listening to this, the girl started crying. I again told that guy "Come on man. You have to drive. how else do you plan to go home. If you want, we can go back to Mahabalipuram & wait there for sometime so that you can come back to normal. If we wait here, we ourselves might get hit by lightning or some snake or something". The guy then told me that this was not possible. I asked him why?, He told me that the girl whose name was Parul was his best friend. They both had bunked their evening tuition & were on a bike ride on ECR. They have to go home by 8:00 PM otherwise their parents will do berserk while searching for them. Listening to this, the girl started crying loudly & at the same time, started smashing her hands vigorously in the mud. I think she had lost it. The unforgiving rains, lightning, loneliness, ECR & thoughts about parents catching them red handed was something sh could not bear & she started acting as if she was mad.

So here was I. Caught between a guy whom I was not able to talk out of a situation to drive & a girl, talking to whom was senseless. I started feeling uneasy myself. I thought if something happens to this girl, I might be caught just like that in police matters. If their parents found them here with me, they might just beat me up also. I started to get afraid of the whole situation now. I told this guy whose name was Anand "Look man, I also need to go to my college. This is last time I am telling you either get up & drive the bike else I am leaving. Do whatever you want". I though this is my escape route & I can now go call police for help since I cannot leave this couple just like that on that lonely road.

To my utter astonishment, that guy replied "Please sir. I will not let you go. Please help us sir. Stay with us & help us. I will not let you go. I will even fight with you but not let you go." Now I was getting really nervous. If I start leaving, this guy might start doing something foolish & get beating from me which I never wanted. I wanted to help those people but the situation was really getting out of control. I looked at him. He was looking at me but I can clearly see that he was pleading than being arrogant or in a fightful mood. At this point of a time, I looked at the girl. She had stopped crying & was sitting squarely in mud & was staring at the road constantly. Her eyes showed no emotions at all. This really got me. I was terrified. I thought something has happened to this girl & I told Anand that please go near her & talk to her. He went near her & shook her. The girl just looked at him & started staring at the road again. I thought that she has lost her mental balance. I was cursing myself for being in the situation & still could not run away for the simple reason that I was afraid of the outcome of me running away. It would have haunted me for years that I ran away from those people who really wanted my help. I did not wanted to be a reason for something really bad happening & looking at that girl, I thought she could do anything stupid next moment.

So I thought to myself. What can I do now. First thing that came to my mind was to stop a truck & ask him to carry the bike & the couple to kalpakkam. But the next moment I dropped that thought since meeting a wrong intentioned truck driver would have meant more trouble. Next thought was to stop here only till the rains go by. But I could not just stand there like a dumb while that girl loses it minute by minute. Then again a thought came. Run & call the police. But where was I going to get a police van. And in the mid time, what if these people commit some act of foolishness. I was running out of options very quickly.

So I just took that guys bike out of mud, took it to road & started it. It started instantly. I looked at that guy in a hope of him coming to drive now at least. But he was just sitting down in the mud & looking at me. I again went to him & asked him if he could call some of his friends so that they can drive & carry these people through. He said No. They all will be in a tuition now. So I told him again that in this scenario, he has to drive or face the wrath of parents or risk something happening to his friend. I assured him that I will drive right next to him & make sure that I stay on the left so that these people do not skid off the road. I told that if he starts getting afraid again, I will call my friends to help us. I assured him that once we reach my college, I will some of my friend to drive his bike. I lied that my college is just 1-2 km away. By that time, the rains also had slowed down & the visibility was much better. I told him that this is the only chance to reach my college. This time he said "Sir promise me that you will not run away after starting your bike." I assured him that If I had to run away, I would have done that long back.

So after around 10 minutes of drama, he agreed to give it a shot to drive this bike. He went to Parul & told her to get up. She got up & followed him closely. I could see that she was shaking while walking. He started the bike & started driving along with me. I was on his left to make sure that he does not sway away from the road again. By the time we reached college, we had driven good 6-7 km. So I asked Anand, "Should I call my friends for help?". To my surprise, he said No. I think I can go till kalpakkam now. I said Ok lets go on. He told me that I do not need to come now & he has recovered now. He thanked me for helping him despite his foolishness & threats to fight. He was looking much better now. Parul though was just leaning over Anand & was not uttering a single word. I still decided to go till kalpakkam. I went ahead with them & when they turned into their locality, I turned my bike & came back.

I don't know what to make of it or whether to make anything of it. While we were on bike, I came to know that both of them were belonging to plant engineers families. They had shifted here recently & had no friends apart from two of them. So he really had no option to call any friends & was afraid that his friend will die because of injuries & that was the reason he would have even fought with me if I would have started leaving the place. The whole incidence was over in about 45-50 minutes but has left an ever lasting impression of me. I realised how selfish I can think when situation is worse & how moods swing in moments!!!!!!!!!

Saturday, May 1, 2010

The Chinese Saga

Now this is pretty old, chewed and screwed topic. But still I saw my favorite writers James Chanos and Thomas Friedman fighting over the same, I thought of digging into more details and came up with this.....



China as everyone knows is a manufacturing giant. When I say Giant, I really mean a giant. A huge mythological creature that cares for none and wants to be on top of everyone. That is precisely what Chinese agenda looks like as on today. China has mastered the art of manufacturing. They can produce anything and everything at lowest costs ever imagined. But how do they do it and will they survive is the question everybody is asking.....

In China, communism is the way of life. Almost every company is state owned or state controlled which ensures that the profits go to the government which acts as an agent circulating it to the needy ones. This also explains the 200 trillion dollar forex china is holding. Keeping the companies state owned has its added benefits. The companies do not need to pay for land, water, electricity and many more taxes which makes the cost of final product come down significantly. Add to it the ever reducing value of renminbi, this makes a china an invincible competitor in the manufacturing domain. The huge and skilled labour pool helps china it staying afloat despite the low costs. The Chinese have achieved double digit growth year on year for more than a decade now.

The other area where china is excelling is the Green Corridor. The whole world is behind the greenest of the technologies and china is leading the producers list. Hu Jintao has realised that this is where the future is. So his country are going in full force towards the century which is better known as the century that will belong to Asia. So china does not need to worry about its survival in the future. It looks safe from this aspect.

The last point which in history had made many countries go down is the population or the educated population as I may say. The rebellions and riots have marred the growth of many countries in the past. China has done a beautiful job in this regard. They did not give a damn to Google and GoDaddy. They implemented their Internet framework beautifully and have controlled what Chinese people can see and listen to. Nowhere in the world we can see manipulation of ones thought process on a humongous scale. This has eliminated the possibility of a rebellion or a riot that can cross its roads with growth story of China. Apart from some clashes between Uighur Muslims, its going good.

The factors that worry USA, India like terrorism, terror attacks etc do not worry China. Reason is simple. They have a close bonding with countries like Pakistan which are the epicentres of Terrorism. So this diplomatic move has virtually made china invisible to terrorists. Does this mean that China growth story is not going to stop at all???? Well I don't think so. Lets see the other side of the Chinese coin.

China has the domestic consumption to export ratio of 30:70 which means that whatever is produced in China, 70% of it has to be exported for the country to survive. This is a very large quantity when the Chinese manufacturing is considered. When the world leaders like Barack Obama and Angela Merkel are going with their agenda of strong national spirit, there is every possibility that the markets doors may be shut for china for a smaller duration at least by means like anti dumping duty, declaring china as currency manipulator. This will be a disaster for china as it will have to tackle the problem of huge unemployment.

Folks say that Chinese forex can come handy in these situations. But that will add to Chinese worries. The moment china starts selling dollars, dollar availability increases. The increase in supply will outrun the demand and the dollar value will come down. What this does is, it will make the US companies more competitive now that the currency gap has vanished. So the markets for use and throw Chinese products will once again go back to US pockets. China growth story might come to a full stop.

Second thing is a close market policy of China. China has been traditionally a market behind the Great wall. Companies made severe attempts to jump across but have failed due to the restrictions even on basic human rights. This makes china a not so global economy. Closing doors for imports is bound to strain the bilateral relationships with USA, Germany and many more. The severe state of this is a ban on business with China, something of a similar sort which was imposed on India when they did nuclear tests. This can spell the dusk for Chinese empire.

One more point here is the Chinese domestic situation. Continuous depreciation of renminbi has exerted pressure on Chinese countrymen. The same 10 Yuan gets converted to 6 Yuan in 3 months. This has pushed a noticeable portion of Chinese population into hardships and is like a time bomb waiting to explode. China can do nothing for this as appreciating yuan means stopping the exports which again is a disaster. So it tries to control the banking rates and temporarily control the effects. This makes people take out the money from banks and invest the same in market in hope of better returns. But it is not a long time solution. China has nowhere to go once the interest rates reach zero.

So where does China go from here. I think the Hu Jintao government has realised that export is going to stop one day. So they are taking smart decisions. They are purchasing fertile lands in Africa and other parts of continent. They are investing their money of research there to yield better returns. In the world where hungry folks are getting added every second, investment of agriculture is bound to yield good returns.

One more thing which they are investing on is the area of Defence. This is something which is an evergreen market. Countries don't mind paying high price for better equipments. So a higher and better renminbi can survive in this market. This is something which USA has been doing for ages. The investment in Green Technology also promises to do wonders for Chinese economy.

So all in all, what I feel is that even though the Chinese export story might end in near future, the Chinese dominance will continue. It will depend upon countries to purchase its latest technology. The only threat that still remains is the loss of competitive cost advantage once the renminbi appreciates. If Chinese can find a way to control this situation, I feel there is no country which can stop China!!!!!!!!!!!!!!

Thursday, December 10, 2009

The CATification of Indian Public Service Industry




The Ho-Halla over the online CAT exam in India has just started. It's the beginning of the phase where lawsuits and open appeals will start pouring against the IIM's and various experts (so called) will start giving their (unwanted) views. Poor students will suffer and Prometric will  make money. The IIM's may or may not decide to revert to paper pencil test which is favored by many as the only way of judging talent. But the point of this article is entirely different. I just saw the other side of the coin....


It started like this.....

A guy wanted to give CAT to join IIM. So he just waited for the CAT advertisement in the papers. The day advertisement was published, he went to purchase the form. What he got, to his surprise, was a voucher. so the rumors of CAT going online were finally coming true. The first step; filling of the forms went online. So for the first time, he was allowed to make a mistake and correct the same without losing a single penny. There were some mistakes in the software which were solved by PROMETRIC after few mails and paper articles. India got its first public sight of working on its toes and issue resolving.

The admit cards were generated on time and were mailed promptly. The need to run from pillar to post in case of lost admit cards was long gone. The admit card was available on click of a button. Even if you delete the mail, second mail will reach you in seconds. If there were any mistakes, concerns; Resolution was just a mail away. Quality concerns and customer satisfaction were never cared at this level before.Well the game had just begun!!!!!

The day of exam came and the guy entered the exam hall. The all time trusted copy materials like Pen, Mobile, Wallet, Rs 10 notes etc etc etc were all outside the hall. Even the water bottle had to part away. So there was no option of copying. Papers were different for everyone. So even if you manage to peep into neighbors machine, you were bound to come back empty handed. The principle of fairness was holding true to the utmost level. The ones who actually poured their hearts into preparation of the exam were happy to the core.

So after entry into the hall, the documents were strictly (really strictly) checked and the folks were moved to next level of screening; The Biometric Checks. Cameras, finger print scanners, PC's and all the required hardware was lying there. The photo was taken and matched with the one on ID-Card. No fake personification allowed mate. Finger prints were taken quickly and the machine was allotted online. The guy went to his allotted machine and was hardly prepared for one more surprise. His machine displayed his details with the photo just taken. No escape routes, no loopholes. May be Nandan Nilekani can take some clue from here. The process was just perfect. There was absolutely no chance to say, "Ye India hai... Sab chalta hai yaha pe" (This is India and anything is digested here).

The guy finally settled down in his chair and waited for the process to get over for others and the start of exam. He was looking at the facilities installed. Every center was provided with at least 12 cameras and they were functional too. :) There was a separate server room from where these camera feeds were monitored. The colleges were allowed to use these facilities for the whole year. So colleges were provided with hi-tech gadgets to stop the practice of copying in the exam. This will make the students strive more and the general efforts level will go high. Indian talent just got one more reason to be smarter.

The servers were maintained at the best level. Though there were some virus problems, the issues were resolved within a day or two. Working on war footing. That's what was shown to the Indian Babus. The exam went smooth with 10% rate of failure. That is a good ratio for the first timers. It happened for the first time in the world. 2 lakh and 75 thousand students gave online test within 10 days. What was more impressive is the accountability that PROMETRIC showed. They accepted the fault in the face, they apologized for the same in front of whole world without pointing fingers, came out with a firm plan to resolve issues. Set up a call center to quench the queries of thousands if not lakhs. Everyone was provided with a channel to vent out their anger, questions, feedback and all feelings.

That's something worth a pat on back. The PROMETRIC just raised the bar of professionalism and accountability. What they have done should be an inspiring story for the others to follow if not surpass. It just took the Indian Public Service Industry by storm. It may have been in news for all the wrong reasons but it sure has done enough to explore the new heights of providing service with quality.

Wednesday, October 28, 2009

Prostitution... The Legal Way!!!!

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