I guess my trust on online purchasing stands to be broken by none other than the best one in India. The mighty Flipkart. They have completely shattered my trust in their systems and customer service.
This is how is happened. I wanted to buy an iron. So I went to Flipkart and booked the same. Unfortunately for me, the transaction failed. The screenshot below shows the same -
I checked my ICICI bank account. And to my surprise, the money was debited. I called up the call centre of Flipkart and they assured me the refund will be processed. That order ID is "OD11230160064". I trusted the Flipkart and booked the order again by paying once again. This time, the order got processed and I got the iron delivered next day.
Now comes the real pain. I again contacted Flipkart. Flipkart simply refused that they have got my money for the failed transaction. They said "Sir, We have not received any money". I sent them the bank transaction details.
The reply comes "Sir, we agree that money has been debited for Flipkart account from your account. But we don't have it. May be the payment gateway has it." I asked them, who is your payment gateway. The response comes "Sorry sir, we cannot disclose that".
This is real pathetic behaviour by Flipkart. Its not about the Rs 649 which are at stake. But a site like Flipkart doing this just proves how unmanaged their systems are.
The wait is still on...
This is how is happened. I wanted to buy an iron. So I went to Flipkart and booked the same. Unfortunately for me, the transaction failed. The screenshot below shows the same -
I checked my ICICI bank account. And to my surprise, the money was debited. I called up the call centre of Flipkart and they assured me the refund will be processed. That order ID is "OD11230160064". I trusted the Flipkart and booked the order again by paying once again. This time, the order got processed and I got the iron delivered next day.
Now comes the real pain. I again contacted Flipkart. Flipkart simply refused that they have got my money for the failed transaction. They said "Sir, We have not received any money". I sent them the bank transaction details.
The reply comes "Sir, we agree that money has been debited for Flipkart account from your account. But we don't have it. May be the payment gateway has it." I asked them, who is your payment gateway. The response comes "Sorry sir, we cannot disclose that".
This is real pathetic behaviour by Flipkart. Its not about the Rs 649 which are at stake. But a site like Flipkart doing this just proves how unmanaged their systems are.
The wait is still on...
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